We hope you're staying safe and indoors as much as possible. In these uncertain times, Luxe Fatale will continue to operate as usual. In our shipping policy we estimate delivery times and up until now we have been deliver on time with few delays.
We have implemented increased sanitization processes and we have decreased staff to process orders to ensure your safety and the safety of our employees. We are taking longer than usual to process orders due to this safety measures we have taken.
Unfortunately, as COVID-19 continues to spread globally, these circumstances are changing daily. We are beginning to see delays in certain regions.
We are currently experiencing long customs processing delays in:
- The United States of America
We are unable to estimate how long customs will take with each parcel. We are trying our best to understand the delay and communicate that to you.
We will continue to send shipments to all of the above mentioned areas with some changes. Standard international shipping will be disabled for: Canada & The United States of America. We will only be shipping to Canada & The United States of America using International Express (5-10 Business Days).
To ensure that you are satisfied with your purchase - we have extended our return policy to 14 days after the delivery of your item. When the order was placed will not impact your ability to return your order if you wish. Our priority is to ensure that you are happy with the product that you receive.
You can start a return using our returns portal here.
We are dealing with delays on a case by case basis as not all parcels have been delayed. We encourage you to reach out to us at firstname.lastname@example.org with your order number if you would like more information regarding your order or need help with a status update.
We ask for your patience at this time as our couriers and your local government agencies work hard to clear your packages. We will update you as timelines become more clear.
In the meantime, our support team is always here to help if you have any questions regarding your order.
The Luxe Fatale Team xo