We are operating as we usually do! We have decreased our staff and staggered shifts to ensure the safety of our LF family. Please keep in mind that we will be processing our orders at a slower rate. We appreciate your patience during this time.
We are seeing longer than usual customs clearing times for certain countries such as the United States. Our UK & European parcels are on track for on time deliveries. That being said, if there is a delay we ask that you remain patient with us as we are working very hard to ensure your parcels are delivered in a timely manner.
Once your order has been placed an email confirmation containing your order number and order information will be sent to you via email. Please ensure that you have completed check out and been directed to the page that said your order has been completed and provides you with an order number. If you have any additional questions or concerns regarding your order please contact our support team at firstname.lastname@example.org.
We accept all major credit cards including: Visa, MasterCard and American Express. We also accept PayPal.
We begin to prepare shipments immediately after they have been placed. Unfortunately, once an order has been placed it cannot be canceled or changed.
We use 17TRACK to track parcels because the site is able to track multiple carriers. Your tracking number will also update on your local posts website for example: USPS, Canada Post, Royal Mail, La Poste, etc.
We use an internal carrier to transport parcels to Royal Mail, La Poste & other carriers. Our support team is able to help you locate your parcel until it begins to update on your local posts website. Please email support at: email@example.com.
Our shipping estimates are as follows:
UK & Europe: 1-12 Business Days Rest of world: 2-4 Weeks
We reserve 7 business days to process and ship orders. Once your order has been processed and shipped you will receive your tracking code via email. If 7 business days have passed and you have not received your tracking code please email us at firstname.lastname@example.org.
We have several warehouses and we ship your order based on availability. Your items may arrive from separate warehouses and have separate tracking numbers. We always try to ship items together if possible! If you any concerns regarding how your order has been shipped please contact us at email@example.com.
Please contact us at firstname.lastname@example.org and our support team will be happy to get the situation sorted for you!
Wrong or damaged items must be communicated to us within 24 hours of receiving the item or they will not be eligible for return.
Please allow for 7-10 business days for us to process your order. Once your return has been processed you will receive a refund confirmation email. Please allow for institutional processing times for your refund to reflect on your original payment method.
Please contact us at email@example.com or using our online contact form here.
Our styles are designed in London, England and we have warehouses in the United States, United Kingdom and Asia.
Our styles are shipped from the warehouse that has immediate stock of your style.
We are part of The Fatale Group located in Vancouver, Canada. Our address is 1285 West Broadway Street in Vancouver, BC V6H3X8.